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FAQ — Ticket buyers

01

WHAT IS CHÂTEAU MERVEILLES?

Château Merveilles is a fully immersive 360° dinner-show celebrating French art de vivre — gastronomy, heritage and culture — for one night only: Thursday 22 October 2026 at the Melbourne Convention and Exhibition Centre (MCEC). Your ticket includes both the gala dinner and the full immersive show.
02

WHAT DOES MY TICKET INCLUDE?

Your ticket includes the entire evening: a champagne aperitif served with two canapés, a four-course dinner (starter, main course, cheese and desserts) served throughout the show, wines served freely (à discrétion) during dinner, still and sparkling water, and the complete immersive 360° show. Dinner and show are inseparable — there is no show-only or dinner-only ticket.
03

WHAT TIME DOES THE EVENING START AND END?

Exact timings (doors opening and end of the evening) will be communicated soon to all ticket holders.
04

WHAT WILL BE SERVED? CAN I SEE THE MENU?

The menu, created with our partner chefs, will be announced closer to the event. It consists of a starter, a main course, cheese and desserts, served throughout the show. Please note the menu contains no pork. You can already share any dietary needs when completing participant details.
05

ARE DRINKS INCLUDED?

Yes. The evening opens with a champagne aperitif accompanied by two canapés, and wines are included and served freely (à discrétion) throughout dinner, along with still and sparkling water. Soft drinks are available for guests who prefer not to drink alcohol.
06

IS THERE A DRESS CODE?

Yes — Black Tie is required and is a condition of entry to the dinner. Gentlemen: tuxedo (dinner suit). Ladies: long evening gown. This is a formal gala evening: casual attire will not be admitted.
07

IS THERE A MINIMUM AGE? CAN CHILDREN ATTEND?

Tickets can only be purchased by adults aged 18 or over. Minors may attend the dinner accompanied by an adult, but only from the age of 12: the event is not open to children under 12. In accordance with Australian law (Responsible Service of Alcohol), no alcohol will be served to guests under 18 — soft drinks only.
08

ARE ANIMALS ALLOWED?

No. Animals are not admitted to the dinner, even on a leash. The only exception is guide dogs and certified assistance dogs, which are of course welcome.
09

HOW DOES SEATING WORK?

The dinner is served exclusively at tables of 10. There are no tables of 2, 3, 5 or any other size.
10

IF I BUY ONE OR MORE INDIVIDUAL SEATS, WILL I BE SEATED ONLY WITH MY GROUP?

Not necessarily. Individual seats are placed at shared tables of 10, so you may share your table with other guests — it is part of the convivial spirit of the evening. This is also true for larger groups: for example, a group of 9 may have one additional guest seated at their table.
11

CAN I BOOK A PRIVATE TABLE?

Yes. If you purchase a full table (10 seats), your party will have that table to themselves.
12

I AM BOOKING FOR A COMPANY OR A LARGE GROUP (SEVERAL TABLES). WHO SHOULD I CONTACT?

For corporate bookings, multiple tables or partnership opportunities, please contact us at question@chateau-merveilles.paris and we will get back to you promptly.
13

HOW DO I MENTION ALLERGIES OR A SPECIAL DIET?

During registration / when completing participant information, you can specify dietary requirements or allergies for each guest. Please include anything important (e.g. vegetarian, gluten-free, nut allergy). They will be taken into account and respected.
14

CAN I UPDATE DIETARY INFORMATION LATER?

Yes. As long as you can still access your order portal, you can update participant details before the event.
15

DO I NEED TO FILL IN ALL PARTICIPANT DETAILS?

Yes — this is mandatory. The first name and surname of every participant must be provided on the website before tickets can be issued, whether you book a single seat or a full table of 10. Château Merveilles is a prestigious gala dinner held in the presence of official guests, including the Ambassador of France to Australia: for security reasons, the identity of every guest must be known to the organiser, and guests may be asked to present photo ID at entry. Your personal information is collected and handled in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles and our Privacy Policy, and is used solely for the organisation and security of the event.
16

WILL I RECEIVE TICKETS BY EMAIL IMMEDIATELY AFTER PAYMENT?

Order confirmation is sent after payment. PDF tickets with QR codes are typically sent closer to the event, once participant details are completed as required.
17

CAN I GIVE MY TICKET TO SOMEONE ELSE IF A GUEST CAN NO LONGER ATTEND?

Yes. In accordance with our Terms and Conditions of Sale, tickets may be transferred to another person free of charge — simply update the participant details via your order portal before the event. However, resale of tickets above face value is strictly regulated under Australian law and may lead to ticket cancellation.
18

CAN I CANCEL OR GET A REFUND?

As stated in our Terms and Conditions of Sale, all bookings are firm and final: tickets are 100% non-refundable, including in the event of cancellation or no-show. We therefore invite you to check your availability carefully before booking.
19

HOW DO I GET THERE? IS THERE PARKING?

The MCEC is located at South Wharf, in the heart of Melbourne, and is easily accessible by public transport: tram routes 96, 109 and 12 stop right outside the Exhibition Centre (stop 124A – Casino/MCEC, Clarendon Street), and Southern Cross Station is about a 10-minute walk or a short tram ride away. Taxi and rideshare drop-off points are located at the venue entrance. For guests arriving by car, the MCEC's secure car parks are available: parking is payable on site at the MCEC's current rates and is not included in the ticket price. Pre-booking a parking space online via the MCEC website is recommended.
20

IS THE VENUE WHEELCHAIR ACCESSIBLE?

Yes. The venue is fully wheelchair accessible (PMR).
21

WHO SHOULD I CONTACT FOR ACCESSIBILITY OR SEATING QUESTIONS?

Please use the contact email shown on the website / booking confirmation (question@chateau-merveilles.paris), and mention your order number.

produced by

114 boulevard de Magenta
75010 Paris – France

www.allegria.fr

Jean-Pierre Ferrand
Founding Partner
jp.ferrand@chateau-merveilles.paris

Baudouin Lacoste
Founding Partner
b.lacoste@chateau-merveilles.paris

Trademark registration

Trademark registration

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A unique immersive show concept supported by the French state